Cookies Policy
The Greek National Opera Cookies Policy is written in the clearest way possible, so that it is comprehensible by all the users of the website. If you have any question regarding our Cookies Policy, please contact the Greek National Opera Data Protection Officer at the e-mail address dpo@nationalopera.gr.
The Greek National Opera Cookies Policy provides information regarding the use of Cookies by the website of the Greek National Opera.
The Cookies Policy is subject to amendments. We recommend that you check frequently our Cookies Policy to get informed for any changes. The Cookies Policy, which is published on the website, is the one that applies at any moment. The section entitled “Last modified on” at the end of this page states when the latest modification of the present Cookies Policy was made. Should there be any important amendment to our Cookies Policy, we will inform you with a new message during your visit to the website. If we make any important amendment, we will ask you to accept it again.
What are cookies?
Cookies are short text files, usually consisting of letters and numbers and which are stored on your device by a website server.
Cookies can be distinguished in “Session Cookies” and “Permanent Cookies” depending on the time they remain stored on your device. “Session Cookies” are stored on your device at the moment when you visit the Platform and are automatically deleted, when you close your browser. “Permanent Cookies” are stored on your device when you visit the Platform and remain stored after you close your browser. “Permanent Cookies” will automatically be activated again when you open your browser again and start surfing on the Internet.
First party and third-party Cookies: Depending on the website or the domain which installs the cookie, cookies are distinguished in “first” and “third-party” cookies. First party cookies are cookies, which are installed by the website that the user visits. Third party cookies are cookies installed by a different domain than the one that the user visited. If the user visits a website, and a third company installs a cookie through this website, this will be a third-party cookie.
Why do we use cookies?
We use cookies to offer you the best browsing experience. Certain cookies are technically necessary for the proper use of the website. Other cookies are used for functions, such as advertising and collection of statistic data. The collection of statistic data helps us design the website based on your preferences and constantly improve it, to offer you the best experience possible.
We and/or third parties, who offer services on our behalf, categorize cookies as follows. You can deactivate each cookies category (except from the strictly necessary cookies) anytime.
Strictly necessary cookies
These cookies are essential for us to offer you the services you wish through our website. They are necessary to provide you with the ability to visit our website and to properly use its features. Essential functions, such as the following, rely on these important cookies:
- Keeping you logged in to the Website;
- Recognizing your personal information that you enter on the Website at the time of your transactions through the Website;
- Protecting the security of your transactions by redirecting you to third-party payment applications and bringing you back to the Website in order to complete the transaction;
- Allowing you to access information about your transaction after its completion; and
- In general, providing you with services and information at your own request.
Our Website uses the following strictly necessary cookie:
|
Cookie |
Purpose |
Duration |
Domain |
|
csrf_token |
This cookie is used by Cloudflare to identify trusted web traffic. |
4 weeks 2 days |
operaclub.nationalopera.gr |
Functionality Cookies
Functionality cookies allow the Website to remember choices you make (such as your language, region, or other preferences) and provide enhanced and more personalized features.
Our Website uses the following functionality cookie:
|
Cookie |
Purpose |
Duration |
Domain |
|
_cfuvid |
This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. |
Session |
.app.termly.io |
Performance/ Analytics Cookies
These cookies collect information regarding the way users use the website for us to be able to improve it and your experience as users. These cookies do not collect information that identifies you. Such cookies gather information about:
- The pages you visit most often
- Products and services that attract the most user interest
- Advertisements or offers you have viewed
- Links you have clicked on
- Error messages you may receive while browsing the Website
Our website uses the following performance/analytics cookies:
|
Cookie |
Purpose |
Duration |
Domain |
|
_ga_6NEXGSD29F |
This cookie is used by Google Analytics to maintain the session state. |
1 year 1 month |
.nationalopera.gr |
|
_ga |
This cookie name is associated with Google Universal Analytics — a significant upgrade to Google's most widely used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in every page request on a website and is used to calculate visitor, session, and campaign data for the site's analytics reports. |
1 year 1 month |
.nationalopera.gr |
Targeting Cookies/ Advertising
These Cookies store your online activities, including your visits to the Internet, the pages you visit, as well as the links and ads you select. One of our purposes is to make the content of our website more relevant to your preferences. Another purpose is to be able to provide you with ads or other communications designed to be more relevant to your obvious interests.
Providing ads based on your interests may include us, our service providers, and our partners, such as advertisers, data management platforms, and demand-driven platforms. We, our service providers and partners may also add other data to information collected by these cookies, including information obtained from third parties. We may also share this information with third parties to send ads to you.
Currently our website does not use targeting cookies.
Third-Party Cookies
In order to provide you with more engaging content and help you interact with your social media accounts, our Website incorporates third-party content and services (e.g., plugins from Facebook, Twitter, YouTube, Instagram, Pinterest, etc.) or links to third-party websites. When you visit third-party links and/or websites, the cookie policy of those third parties applies. In this case, you act at your own responsibility, and we assume no liability whatsoever for any issue that may arise from cookies being stored on your device by any such third-party website. We advise you to carefully read the Cookies Policy of any website you visit.
How to manage cookies
You can activate and deactivate the cookies our website uses, by clicking here.
Most web browsers automatically accept cookies, but offer the option to block or delete cookies. You can activate or deactivate the installation of cookies on your device, by changing the settings on your browser anytime. You can also set the bowser that you use, so that it informs you prior to the installation of a cookie on your device or follow the instructions of your browser to delete any cookies, which have been installed on your device. If you use other devices, you must change the settings of your browser according to your preferences in each of them.
To manage cookies through your browser, choose one of the following hyperlinks:
Mobile devices:
If you are using any other browser, you can find instructions on managing cookies in the support page of your browser.
You can learn more on Cookies here:
- AllAboutCookies: http://www.allaboutcookies.org/
- Cookiepedia: http://cookiepedia.co.uk/
Last modified on: 20/01/2026
Which personal data do we collect from you?
- When you subscribe to our newsletter: Full name and email address, if you have received our newsletter, if you have opened it, if you have unsubscribed from it and categorized it as ‘spam’, which links on the newsletter you were most interested in.
- When you communicate with us: Full name, email address and any information you include in your message.
- When you purchase tickets: Full name, email address, phone number, information related to your reservation, payment information (transaction amount, transaction date, payment method). The Greek National Opera does not receive or process credit/debit card information under no occasion.
- Data we collect through cookies. For more information, please check our Cookies Policy .
Who controls and processes your personal data?
The Data Controller for your data is the Greek National Opera, located at 364 Andrea Syggrou Avenue, Kallithea, Attica, Greece and with VAT number 090196690.
Our platform is hosted on servers located in the European Union. If you contact us via email, your data is stored within the European Union on Microsoft infrastructure.
We use the services of Ticketservices, which acts as Data Processor for the provision of ticketing services.
Your data is also processed by:
- Centiva, which acts as Data Processor in order for us to continuously improve the design and security of our website.
- Mailchimp, which acts as Data Processor for sending our newsletters.
- Third parties for analytics and marketing purposes. Please check our Cookies Policy for more information on these third parties.
- Cloudflare, which acts as Data Processor. Cloudflare may only process your IP address (DNS Services). Please note that your IP address may be transferred by Cloudflare to the USA under the EU-US Data Privacy Framework.
- The authorized Greek National Opera’s employees and associates.
All the above-mentioned parties are bound by confidentiality obligations.
Why and on what legal basis do we process your data?
- For the performance of a contract and to provide you with the requested services.
- To maintain our website secure, based on our legitimate interests.
- To continuously improve our website and provide you with the best possible browsing experience, based on your consent.
- To contact you upon your request or when it is necessary to serve you, based on our legitimate interests or on the contract we have with you (e.g., when you purchase tickets).
- To inform you about news and events, based on your consent.
- To comply with any legal obligations (e.g. tax legislation).
How long do we keep your data for?
The retention period of your data differs, according to the use:
- For newsletter subscriptions, we retain your data until you request deletion or withdraw your consent.
- We will keep any payment records for 15 years, to comply with our legal obligations, stemming from the applicable tax legislation.
- If you contact us, we will retain the communication and its meta-data until you ask us to delete it, unless it needs to be retained for a longer period or for legitimate reason or for our compliance with a legal obligation.
- For the data collected though cookies, please read our Cookies Policy .
Which rights do you have?
You may ask us:
- To provide you with a copy of the personal data we keep for you
- To correct some data if it is not correct
- To erase your data
- To stop processing your data or delimit its processing to certain uses
- To send your data to another company or entity via logical means
- To withdraw your consent if you have provided it to us (i.e. for the newsletter subscription)
How can you exercise your rights?
If, at any time, you would like to exercise your rights or ask any question regarding your personal data, please refer to the Greek National Opera Data Protection Officer Mr. Konstantinos Kakavoulis by sending:
- an email to: dpo@nationalopera.gr or
- a letter to the address: Greek National Opera, Stavros Niarchos Foundation Cultural Centre, 363, Andrea Syggrou Avenue, 176 74, Kallithea, Athens, Greece c/o DPO.
We will respond to you within 30 days from reception of your request.
If you believe that your personal data is not adequately protected, you may file a complaint with the Hellenic Data Protection Authority (www.dpa.gr)
